Frequently Asked Questions

Everything you need to know about shopping with VONIXX.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75; otherwise, a flat rate of $6.95 applies.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. Because our fits vary between oversized and tailored styles, we recommend checking the specific dimensions provided for each garment.

What payment methods do you accept?

VONIXX accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We audit our manufacturing partners annually to ensure fair labor practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.